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Wednesday, July 29, 2009

Downtime

Sorry about the extended down-time over here.

My wife and I bought a house, and this has brought a deluge of work and crazy upon us all:

First up, moving all of our stuff out of the apartment and into the new house. We have so much crap, I had no idea o_O

Second, finding out that all our gas lines were improperly installed. This moves swiftly along into a prolonged argument with the warranty company. We have gas leaks, and the gas company insists we get a plumber to fix it before they turn the gas on. I inform the warranty company, as undisclosed defects of this nature fall under their coverage. They politely send out a plumber to inspect the problem. He reports that the cost of repair is over $3,000. Suddenly, the warranty company is not so polite (the premium for coverage was only $400, and we've quickly become very un-profitable). They tell me that our claim is denied because the gas was already turned off (and thus must have been a pre-existing problem). I inform them the gas was turned off for termite fumigation. They insist on seeing proof. I fax them the fumigation report. I get a very confusing and short message from the warranty company telling me that the fumigation doesn't count because the gas company doesn't shut off the gas for fumigations (are they serious?!?). I have the warranty representative call the gas company with me on the line to confirm that yes they do. She tells me that they made a mistake and that if the problem is pre-existing, standard operation is for the gas company to fully remove the gas meter... therefore, they are denying my claim, since the problem was pre-existing and this is proven by the fact that I have no gas meter. I tell them that the gas meter was never removed. They request proof. I have them send a tech over to see the gas meter himself. They tell me the claim is denied anyways ("well, it's pre-existing and we don't cover that."). So I asked for a written denial of the claim so I can have it sent to an attorney, and hired my own plumber to fix the problem.

I finally have hot water and a working stove now, and the subtle threat of a lawsuit has inspired the warranty company to look into possibly re-imbursing my plumbing costs as a show of "good-faith."

So things have been insane over on my end, but hopefully I'll be up and getting my hobby on mid-August. I'll have to post pics of the new workspace inside the house, not in the garage anymore!! :)

Please pardon the dust and cob-webs for a bit longer until I get back in the groove of things

6 comments:

  1. Wow! Just wanted to say, "I feel your pain!" I hope things work out and it sucks that you had to go through all the hoops (and a couple of made up ones at that).

    Hang in there and, when the time is right, the mini's will be there to relax with. Until then, don't let the man get you down!

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  2. Blimey that sounds like a load of stress. I was beginning to wander where you had temporarily disappeared to but I'm glad to see that you are managing to slowly get on top of things. Insurance claims are a nightmare, it's amazing how they ever pay up given all the tiny little ways out they manage to find. I hope it sorts itself out, as if moving isn't stressful enough! We will be glad to see you back though my friend.

    All the best

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  3. Well, that would rather explain the absence.

    Yeah...brings to mind all this crap about insurance and the way incentives really WORK for companies. Sure, they'll happily take your money for the supposed guarantee of future services, but when it comes time to actually, y'know, deliver said services and maybe fix the crap they'd suggested they would?

    It's ridiculous that you have to threaten to get a lawyer to get them to do their damn jobs. Talk about a freaking headache.

    Good luck getting the last of it sorted out.

    Also, I totally hear you about the 'Where did all this crap I have come from?!' sentiment. I always figured out I had more crap than I thought when I came back home from college over the summer. Amazing what you can cram into a vehicle when you want to minimize the number of trips, though.

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  4. If GW wants to bring out some proper bad guys they only need to model them after the insurance business... worse than Necrons, Chaos, and Orks combined!

    As long as it won't give you any problems, any chance you could mention the name of the insurance company? I want to make sure I do not give them any business myself.

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  5. First American Home-Buyer's Protection

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  6. Jeez, mate!

    And I thought utilities provision in the UK was sketchy!

    Hope you get onto an even keel soon...

    - Drax.

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